Nimax Theatres are committed to providing the very best service to all of our patrons and want to ensure your visit is as comfortable as it can be. If you would like to discuss your specific access needs please contact our access team. You can call 0330 333 4815, email access@nimaxtheatres.com or write/visit Apollo Theatre, Shaftesbury Avenue, London W1D 7ES.
Wheelchair user access is provided using a platform stair lift to the Stalls. The dimensions of the Platform stair lift are 100 cm x 80 cm, with a maximum weight load of 300kg. Please note that any scooter or wheelchair that have extremities outside of these dimensions fill not fit on the platform lift. Please report to the main entrance on arrival and a member of staff will accompany you to the wheelchair access entrance. Our wheelchair park locations are provided in Q1 and Q22 of the stalls, which can be removed to provide spaces.
There is a fully adapted unisex toilet in the Stalls.
There are Ladies and Gentlemen’s toilets on all levels, except the Dress Circle.
The theatre bars are located in the Stalls, Grand Circle and Balcony. A member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the auditorium.
The theatre is fitted with a Sennheiser radio frequency assisted hearing system. Headsets are available on a first come first served basis.
The following receivers are available:
• HDE 2020-D-II Stethoset receivers.
• EK 2020-D-II receivers.
The HDE 2020-D-II Stethoset is a 6 channel, radio receiver designed for operating in the 863 MHz–865 MHz frequency band.
The receiver is comfortable to wear and integrates both the receiver and headphones. The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.
The EK 2020-D-II is a belt pack style radio receiver, it can be used with mono or stereo headphones, earphones or a personal neckloop cable with hearing devices set to T function (lanyard included). Please note these devices are not Bluetooth compatible.
The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.
For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website www.q-park.co.uk/en-gb/cities/london/society-of-london-theatre/
Assistance dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.
To access the auditorium there are 22 stairs to the Stalls and 12 stairs to the Dress Circle. There are a further 11 stairs down to the stalls bar.
To access the Grand Circle there 41 steps from street level.
To access the Balcony there 80 steps from street level.
To find out more about the accessibility of the Apollo Theatre and any upcoming access performances please click here
