Plan Your Visit

Apollo Theatre, Shaftesbury Avenue, London, W1D 7EZ.



Covid-19 Secure

Box Office Opening Hours – 12pm – 8pm (on performance days)

Phone: 0330 333 4809

The Apollo Theatre is located on Shaftesbury Avenue, near to Piccadilly Circus in London’s West End. Below you can find information on how to get to the theatre and a map showing the location of the venue.

If you’re driving into the West End to see a show, take advantage of Q-Park’s Theatreland Parking Scheme. Save 50% off parking with Q-Park (after 12pm and for up to 4 hours). Customers must book parking in advance here.

Apollo Theatre, Shaftesbury Avenue, London, W1D 7EZ.

Q-Park – Chinatown, Newport Place

Piccadilly Circus (Bakerloo, Piccadilly)

Nimax Theatres are committed to providing the very best service to all of our patrons and want to ensure your visit is as comfortable as it can be. If you would like to discuss your specific access needs please contact our access team. You can call 0330 333 4815, email or write/visit Apollo Theatre, Shaftesbury Avenue, London W1D 7ES.

Wheelchair user access is provided using a platform lift to the Stalls. The dimensions of the lift are 100 cm x 80 cm, with a maximum weight load of 300kg. Please note that any scooter or wheelchair that have extremities outside of these dimensions fill not fit on the platform lift. Please report to the main entrance on arrival and a member of staff will accompany you to the wheelchair access entrance. Our wheelchair park locations are provided in Q1 and Q22 of the stalls, which can be removed to provide spaces.

There is a fully adapted unisex toilet in the Stalls.

There are Ladies and Gentlemen’s toilets on all levels, except the Dress Circle.

The theatre bars are located in the Stalls, Grand Circle and Balcony. A member of theatre staff will offer assistance purchasing beverages on behalf of customers. Programmes and Ice Creams are available in the auditorium.

The theatre is fitted with a Sennheiser radio frequency assisted hearing system. Headsets are available on a first come first served basis.

The following receivers are available:

• HDE 2020-D-II Stethoset receivers.

• EK 2020-D-II receivers.

The HDE 2020-D-II Stethoset is a 6 channel, radio receiver designed for operating in the 863 MHz–865 MHz frequency band.

The receiver is comfortable to wear and integrates both the receiver and headphones. The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.

The EK 2020-D-II is a belt pack style radio receiver, it can be used with mono or stereo headphones, earphones or a personal neckloop cable with hearing devices set to T function (lanyard included). Please note these devices are not Bluetooth compatible.

The LC display provides information of volume, battery status, quality of reception and the channel being listened to. Channels can easily be set and adjusted by using the middle buttons.

For information about disabled parking in Westminster please visit or visit the Q-Park website

Assistance dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time; advance booking is recommended.

To access the auditorium there are 22 stairs to the Stalls and 12 stairs to the Dress Circle. There are a further 11 stairs down to the stalls bar.

To access the Grand Circle there 41 steps from street level.

To access the Balcony there 80 steps from street level.


Our friendly team will help you re-arrange your visit if you are unable to attend. To request an exchange please complete our online form at least 48 hours before the performance by CLICKING HERE

72 hours before the performance we’ll ask you to check-in online to confirm your attendance.

If you opted for e-tickets or print-at-home tickets, they will be emailed to you after completing check-in. E-tickets can be displayed on your mobile or smart device. Print-at-home tickets can be printed or presented on your mobile or smart device.

If you opted to collect your tickets from the box office or don’t have a smart device please visit the theatre box office on the day of the performance.

If you do not receive your check-in email or your e-tickets before your visit, please visit the box office on the day of the performance and our team will assist you.

Get a 10% discount on all drinks and confectionery, plus save time at the theatre by placing your order prior to your arrival.  Simply download the ‘Nimax Theatres’ app via this link, and make your purchases on the day of the performance, collecting your items at a time to suit you. Discount is applied at checkout.

Please use the hand sanitiser provided as you enter the theatre. Sanitiser can also be found at designated points throughout the building.

All Nimax theatres are sanitised regularly and professionally cleaned.



Piccadilly Circus (Bakerloo line, Piccadilly line)


Q-Park – Chinatown, Newport Place, 
West End, London WC2H 7PU

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